Orders / Returns & exchanges
Understand the options
before making the choice.
Ask for the policy that applies to the exact product and order you are considering.
A clear starting point
Confirm the current terms.
The original returns page was not included as full policy text in the supplied backup. No return window, refund promise, or exchange eligibility is invented here.
Before ordering, ask about the applicable time limit, required condition, exclusions, approval process, return address, shipping responsibility, and how any refund or exchange is handled.
For an existing purchase, include the order reference, product, delivery date, and a short description of the issue. Avoid sending payment card details or passwords.
Prepare a returns enquiryPrepare the useful details
A simpler first message.
What should I ask before buying?
Ask which items are eligible, how soon you must contact the studio, and what steps are required before sending anything back.
What should I include about an existing order?
Provide the order reference, item name, delivery date, and the reason for the enquiry. The studio can then identify the appropriate next step.
Should I post an item back immediately?
Confirm the current instructions and return destination with the studio before dispatching a return.